Normally, your order will be shipped within 3 business days after payment has cleared. All packages are shipped with registered air mail from Hong Kong. Once your order has been processed and shipped, you will receive an email with the shipment details and tracking number. You may also log in with your account in order to view the shipment information.
We use Hong Kong Registered Air Mail to deliver your packages. It normally take around 3 weeks (15 bussiness days) from the shipped date to arrive most of countries of the world. If it take more than three weeks from the shipped date, please check with your local post office with the registered mail number that we provided to you. Please noted that we are not able to guarantee the delivery time for any orders.
We ships worldwide (including HK) with standard Shipping & Handling Charge. The Shipping & Handling Charge is displayed, once you add an item(s) in your shopping cart.
We accepts Paypal or credit card payment through Paypal. Paypal is one of the most secure online payment method in the world. For the credit card user, Paypal account is not needed for the secure credit card payment through Paypal website.
NOTE: International shipments may be subject to import taxes, duties and/or customs fees, which are imposed when your package reaches its country of destination. These fees are the responsibility of the recipient. www.brickdisplaycase.com does not collect any duties, taxes or VAT and cannot estimate what your charges may be. All applicable taxes and customs fees will be collected C.O.D. at the time of delivery. Failure to obtain necessary import permits or pay any of these fees may result in the seizure of the package by customs. www.brickdisplaycase.com is not responsible for any packages confiscated for these reasons.
If packet is undeliverable to your shipment address by any reason, the packet will returned to HK. Post office will charge the return shipment fee when the packet is shipped back to HK. Buyer have to pay for packet returned shipment fee (from your country to HK) and second shipment fee (from HK to your provided shipping address), if the packet is undeliverable and returned to HK due to the following reasons:
The returned packet is not able to ship again until the buyer settled the returned shipment fee and second shipment fee. If the buyer is not able to pay the returned shipment fee and second shipment fee, we will deduct the returned post fee from item price and refund to the buyer. Please note that the frist shipping fee is not refundable.
- Worng address provided.
- Recipient is not at home and not able to pick up in the post office within the time frame.
- Recipient refused to receive the packet by any reason.
- Post office is not able to deliver to your shipping adderess by any reason.
If you are not satisfied with your purchase for any reason, we are happy to refund your payment.
- Returns/exchanges will be accepted for upto 7 days of receipt.
- All return items must be in brand new condition without anything missing with original packaging.
- Shipping and handling charge are not refundable.
For any reason, if you want to return the merchandise, please contact us first to get a RMA number and the return address. Restock fee is 10% of the item purchase price. All return must be by registered post. Once your package is received, we will process your return and do the refund to your Paypal account. We will notify you by email when this process has been completed. Please allow 2 to 3 weeks from the date of shipment.